INFORMATION PERSONAL DATA
Rockmantic store guarantees the protection and confidentiality of personal data, of any type that our client companies provide us in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data. All the data provided by our client companies to Rockmantic store will be included in an automated personal data file created and maintained under the responsibility of Rockmantic store, essential to provide the services requested by users.
The data provided will be treated according to the Security Measures Regulation (Royal Decree 1720/2007 of December 21), in this sense Rockmantic store has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal. to avoid loss, misuse, alteration, unauthorized access by third parties. However, the user must be aware that security measures on the Internet are not impregnable. In the event that it deems appropriate that their personal data be transferred to other entities, the user will be informed of the transferred data, the purpose of the file and the name and address of the assignee, so that they can give their unequivocal consent in this regard. In compliance with the provisions of the RGPD, the user may exercise their rights of access, rectification, cancellation and opposition. For this you must contact us at firstname.lastname@example.org
WHAT KIND OF PERSONAL INFORMATION DOES ROCKMANTIC STORE COLLECT?
Rockmantic may collect the following personal information from users of the Rockmantic website and / or physical points of sale through the corresponding forms: name, email address, postal address, telephone number, date of birth, size of footwear, textile size and credit card (PAN + CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB, registers, places an online order, contact Rockmantic or participate in Rockmantic promotions or surveys. In addition, Rockmantic collects all the information related to your browsing on the WEB and your interaction with the brand. All the personal data that Rockmantic collects comes from the interested party, with the exception of the contact information that may be provided to us by friends or family, to inform them of our news and exclusive promotions.
FOR WHAT PURPOSE DO WE TREAT PERSONAL DATA?
The interested party's personal data will be processed for the following purposes as applicable:
Manage and develop the registration on the WEB. Registration will involve the elaboration of user browsing profiles on the WEB. Said profiling consists in the use of the client's personal data and the information of his navigation such as the products seen or added to the basket, the sections of the WEB visited, the location to evaluate his preferences and / or personal interests with the objective of offering you the contents of the WEB, the offers, services and products appropriate to your profile.
Manage and develop online shopping. We use the customer's personal information to process and deliver their order, inform them by email and / or SMS of the status of their order.
Manage and send information on exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS or other instant messaging services or postal mail. Sending this information will involve the creation of user profiles, which consists of using personal data, the history of their purchases, if applicable, as well as the browsing information on the WEB to evaluate certain aspects related to their personal preferences with the objective to offer you the commercial communications appropriate to your profile.
The content, products or services will be personalized to the client in the communications according to their interests. To manage communications contact us at email@example.com
Respond to the exercise of user rights, as well as queries and claims.
Manage the alert service for when a certain item of clothing is available on the WEB.
Management and issuance of sales supporting documents: digital ticket, sales invoice or Tax Free.
FOR HOW LONG WILL WE KEEP THE DATA?
Rockmantic will keep personal data only for the period of time that is reasonably necessary taking into account the needs to respond to questions that arise or resolve problems, make improvements, activate its services and meet the requirements of applicable law. This means that you can keep personal data for a reasonable period of time even after the data subject has stopped using Rockmantic's services or has stopped using the WEB. After this period, personal data will be blocked from all Rockmantic systems.
WHAT LEGITIMATES US TO PROCESS THE DATA?
Rockmantic has the following legitimate bases to be able to process personal data:
EXECUTION OF THE CONTRACT
The legal basis for the processing of the personal data of the interested party that is collected is the execution of the sale contract. In this sense, the interested party is obliged to provide the data that is necessary for its execution. If you do not provide us with this information, the sale will not be possible.
The management and issuance of the sales invoice is based on Rockmantic's legal obligation in its relationship with customers.
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be their consent, in case they have been provided:
Registration management on the WEB.
Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party. - Response to the exercise of rights, queries and claims by the interested party.
Management of the garment availability alerts service on the WEB.
Management and issuance of the following sales documents: digital ticket.
The withdrawal of the consent of these treatments by the interested party will not condition the execution of the sale contract concluded between it and Rockmantic.
In relation to the following purposes, the legal basis for the treatment of the personal data of the interested party will be the legitimate interest of Rockmantic:
The preparation of profiles by browsing the WEB by a user registered in it, as well as all those users who have provided us with their data for any other purpose.
The elaboration of profiles to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
Sending satisfaction surveys on the products purchased or services used by Rockmantic customers to request their opinion and be able to improve them.
Our legitimate interest is to be able to guarantee that our WEB remains secure, as well as to help Rockmantic understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and shopping experience.
TO WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?
The personal data of the interested party may be transferred / communicated to the following recipients:
SBP Group companies.
Public Administrations and Bodies when required by tax, labor, Social Security or any other applicable regulations.
Rockmantic does not sell customer data to third parties under any circumstances.
HOW DOES ROCKMANTIC PROTECT PERSONAL DATA?
The WEB uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing their confidentiality. To achieve these ends, the user accepts that Rockmantic obtains data for the purposes of the corresponding authentication of the access controls. Additionally, any transaction made through the WEB is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity. Rockmantic declares that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and / or access by unauthorized third parties.
WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL CONTACT DATA?
You have the following rights that can be exercised through the email address firstname.lastname@example.org:
Right of access: You have the right to obtain confirmation about whether or not Rockmantic is treating personal data that concerns you, as well as access to personal data that Rockmantic has at your disposal.
Right of rectification: You have the right to request that Rockmantic rectify personal data when it is inaccurate or to complete it when it is incomplete. If you are registered on our WEB, it may be easier for you to correct them directly by modifying the profile.
Right of deletion / right to be forgotten: You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right of limitation: You have the right to request the limitation of the treatment of the data, in which case we will only keep them for the exercise or defense of claims.
Portability right: You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the treatment is based on consent or a contract, and is carried out by automated means.
Right of opposition: You can object that personal data is subject to treatment based on the public or legitimate interest pursued by Rockmantic, including profiling. In such case, Rockmantic will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
Automated individual decisions: You have the right not to be the subject of a decision based solely on automated processing, including profiling, that has legal effects on you or significantly affects you in a similar way. However, it will not be possible to exercise such right in case the decision is necessary for the conclusion or execution of a contract between you and Rockmantic; is authorized by the law applicable to Rockmantic as long as it establishes adequate measures to safeguard its rights, freedoms and legitimate interests; or based on your explicit consent.